FAQs
I can’t find Label Value Packs, do you
still have them?
Put simply, no we don't.
The results of our Customer Survey
(conducted after Back to School 2016) showed an overwhelming majority of
customers wanted to build their own packs. The main reasons for this were:
(1) they don't use or need all the
labels contained in a Value Pack;
(2) they wanted the flexibility of
choosing different designs for each type of label i.e they may want icons on
Lunchbox Labels but not on iron-on labels. The labels in our Value Packs had
the same design for stick-on & iron-on labels;
(3) they wanted the flexibility
to build their own pack & SAVE.
The only way Customers could save
previously was to purchase a Value Pack. Now you don't have to! You can build
your own pack & still make the same savings you would have previously!
So with this in mind, we have removed
Value Packs & have allowed you to BUILD YOUR OWN
PACK & SAVE up to 35%! If you
previously purchased an Essentials pack, you would still make the same savings
now (after discounts have been applied) as you would have previously. This time
though, you can buy what you want & in the designs you want!
And remember...... all our stick-on labels are now scratch & fade
resistant, perfect for labelling a wide range of items including lunchboxes,
drink bottles, books, school supplies & shoes! They really are a
multi-purpose, durable label.
If you need help deciding which label
is best for you, please call us today!
When we I receive my order?
Personalised products are custom made
and printed on receipt of your order and cleared payment. Orders in most cases
will be dispatched within 1-4 clear working days of receipt, however, during
the Back to School period (Jan & Feb) dispatch times can take up to 7
working days as detailed in our FAQ's below.
We will keep in touch with you throughout your order. You will generally receive three emails from us:
When you submit your order
Your Order Confirmation
/ Tax Invoice will be emailed to you immediately. If you do not receive a copy,
please contact us for a copy
When your payment has been cleared / received
Your Order
will be scheduled into Production, ready for dispatch within 4 business days
When your order has been dispatched
Your order
is ready, has passed our quality inspection and is on its way to you! If you
have selected postage with tracking, you will be notified of the tracking
details with a link to Australia Post so you can keep up to date with delivery
of your order.
How much is Postage and Handling?
Full details
on the shipping options available, including production & postage times, can
be found on our Shipping Information Page.
Label Kingdom use Australia Post for all
shipments. We offer a FREE POST service on all label orders shipped within
Australia.
Orders that include Wall Art or Book
Covers, where the total shopping cart is under $80 (after discounts have been
applied), will incur a shipping charge. FREE post is available on these items once
your shopping cart total (excluding post) exceeds $80.00.
For our overseas customers, your orders
will be sent to you by standard international airmail for a flat fee of $15.00.
That’s right, no matter how much you order, the maximum you will pay is $15.00!
So you can get everything you need at the one time without worrying about high
postage costs.
Need your
labels in a hurry?
No problem! We offer an Express Post
service for both our Domestic & International customers. Prices are as
follows:
Express Post:
Australia (domestic) $8.50
(labels only)
$15.00 (parcels inc. Book Covers/ Wall
Art)
Overseas (international) $30.00
(labels only)
Please note:
·
the Express Post service speeds up the
Australia Post delivery times only. Our standard production time of 1-4
business days remains;
·
We currently do not ship Wall Art or
Book Covers to International destinations.
What are my Payment Options?
Visa or Mastercard ONLINE
·
Visa or
Mastercard BY PHONE
·
Paypal
·
Direct
Deposit
Visa or Mastercard ONLINE
Payments can be made online via our
secure online payment gateway “Merchant Warrior”. Your Order Confirmation / Tax
Invoice will be emailed to you immediately on completion of your order.
Visa or Mastercard BY PHONE
Not everyone feels comfortable making online
payments, so we give you the option to complete your order online with our “Credit
Card by Phone” payment option.
Simply select this payment option and call
us on Freecall 1800 264 549 to provide your credit card details over the phone.
Your Order Confirmation / Tax Invoice will be emailed to you immediately on
completion of your order.
Paypal
Payments can be made via your Paypal
account. Simply complete the steps in the shopping cart to checkout using your
Paypal account. A copy of your Order Confirmation / Tax Invoice will be emailed
to you immediately on completion of your order.
Direct Deposit
Direct Deposits can be made via
internet banking or over the counter at any ANZ Bank branch. Our bank
details are:
BSB: 012-821
A/C No: 467319269
A/C Name: J E Torr Pty Ltd t/a Label Kingdom
Please ensure you select the “Direct
Deposit” payment option at checkout. A copy of your Order Confirmation / Tax
Invoice will be emailed to you immediately on completion of your order.
Please ensure you include your name or
Order No. in the reference field, so we can match your payment to your order.
Money Order / Cheque
Money Orders & cheques should be
made payable to Label Kingdom and sent to:
Label Kingdom
10 Dockside Avenue
Corlette NSW 2315
AUSTRALIA
You can still submit your order online
by selecting “Direct Deposit” as the payment option. A copy of your Order Confirmation
/ Tax Invoice will be emailed to you immediately on completion of your order.
Please remember to include your name or
Order No. with your payment.
What are your Office Hours?
Monday to Friday 8:30 – 4:30 AEST. If
calling outside of these times, please feel free to leave a message by calling
our Freecall number 1800 264 549 or drop us an email at
info@labelkingdom.com.au.
We are very flexible so if these times
don’t work for you, we are happy to contact you after hours at a pre-arranged
time convenient to you.
Product Application
Stick-On Vinyl Labels
Our stick-on (vinyl) labels are:
·
100% waterproof
·
Scratch & Fade resistant
·
Dishwasher Safe
·
Microwave Safe
·
Fridge / Freezer Safe
·
Suitable for Shoes
·
A multi-purpose label
We recommend our labels are applied to
a dry, clean, oil free, smooth surface & left to bond for 48 hours prior to
immersing in water.
Our stick-on labels have a super-sticky
adhesive designed to stick to the majority of plastics used for children’s
lunch containers & drink bottles, however, there may be some plastics that
simply aren’t compatible with stick-on vinyl labels. The types of plastics they
may not be compatible include plastics with surfaces that are too bumpy or rough
for the adhesive to achieve a good bond, or they have a naturally oily surface.
These circumstances are beyond our control and we leave this to your discretion
when applying our labels.
Please do not apply our labels to items
that are put in the oven or steam sterilizers and always follow the
instructions supplied with your labels for best results.
Iron-on / Clothing Labels
Our iron-on labels are a permanent,
flexible, transfer that bonds to your fabric. They are designed to withstand
constant use in the washing machine and tumble dryer in both a private and
commercial environment making them ideal for children’s clothes and elderly residents
in Nursing Homes.
They are best suited to 100% cotton,
100% polyester materials or polyester / cotton blends. They can also be used on
a number of other fabrics and we leave this to your discretion when applying
our label.
Once your
label has been applied correctly, they will not come off – ever!!
The secret to best results is HEAT!
In order to activate the adhesive on iron-on
labels, your iron needs to be hot. Generally, we recommend the Cotton to Linen
setting as the ideal temperature.
Everyone’s iron is different & the
heat generated from one iron to another can vary substantially. As a rule of
thumb, if you find you need to iron your everyday clothes on the Linen setting
(because anything less than Linen doesn’t remove creases), then you may need to
use the Linen setting to apply your iron-on labels.
On the other hand, if you find the
Linen setting on your iron would scorch or burn your everyday clothes, then the
Cotton setting should provide sufficient heat to apply the labels correctly.
If your iron-on labels fall off after the first wash – your iron isn’t
hot enough.
TIPS:
·
Please apply your iron-on labels using only
the parchment paper supplied with your order. Other kitchen papers, hankies or
cloths WILL NOT WORK;
·
A good bond is usually achieved when
the grain/weave of the fabric is impressed through the label;
·
Using a hard, flat surface, like a
chopping board under your clothing, can assist in getting even pressure over
your labels;
·
DO NOT iron directly over the labels
once they have been applied. Always iron the fabric on the opposite side to the
label.
Please note:
·
Automatic Irons may not be compatible
with this product;
·
We do not recommend using bleach or
chlorine with this product as this will cause the print to fade over time.
If you have any other questions or
concerns regarding our iron-on labels, please contact us at
info@labelkingdom.com.au or FREECALL: 1800 264 549.
Back to School Orders (applies Jan – Feb
only)
Label Kingdom are committed to
providing the best service and the most efficient turnaround times during this
busy period. We recommend you place your orders as early as possible to avoid
unnecessary delays and disappointment.
Please remember that due to the high
demand at this time of the year, our dispatch times may take up to 7 clear
working days.
For information on delivery timeframes
to your suburb, please refer to the Australia Post website at: www.auspost.com.au & our Shipping Information
page.
Please note that if you are paying by
cheque or money order, you will need to allow an additional 7 business days to
the above delivery timeframes. This covers the time for your payment to reach
us in the mail as well as bank clearance time of 3 working days.
What Guarantee do you offer?
We offer a 100% Money Back Guarantee if
you are not entirely satisfied with your purchase. Please refer to our Refunds & Returns Policy for further details.
I'm having trouble with the internet,
what do I do?
If you are having any trouble accessing
parts of our website please call us on FREECALL 1800 264 549 and we will assist
in sorting out the problem. We can also take your order over the phone for you.
Are there any extra charges?
We do not have any hidden charges,
postage and handling is free within Australia on all label orders.
Some products attract a postage fee if
total order is under $80.00 and this will be advised at the checkout. Please refer
to our Shipping Policy for further details. Credit cards do not attract any merchant
fees.
The prices quoted on our website include
Australian GST.